Reference

Read These Terms Before You Use Your Account

These Terms & Conditions set out what pokerstakes agrees to deliver and what we ask of you in return — covering everything from how your account is opened to how withdrawals are processed via PayPal, Venmo, or Play+.

Eligibility & State AccessAccount Wallet RulesPayPal, Venmo & Play+ TermsDispute & Contact ProcessAccount Security Obligations

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ACCOUNT CARE STANDARDS

How We Handle Your Data and Account Security

These terms extend beyond gameplay — they define how we store your data, what we do with account activity records, and how long we retain them. We keep transaction records tied to your PayPal, Venmo, or Play+ activity for the period required under applicable state law. Cookie data collected during your sessions is used solely for account performance and fraud prevention, never sold to third parties. Your account password and identity verification documents are encrypted in transit and at rest.

Data Retention

Transaction records linked to PayPal, Venmo, and Play+ payments are kept for the period required by state law in your eligible jurisdiction. You can request a data summary at any time.

Cookie Use

Cookies on pokerstakes track session behavior for fraud prevention and account performance only. You can manage cookie preferences through your browser settings without losing account access.

Account Security

Your login credentials and identity documents are encrypted end-to-end. If you suspect unauthorized access, contact us immediately through live chat to freeze account activity while we investigate.

Data Change Requests

Submit a written request via email from your registered address to update, correct, or ask about personal data we hold. We respond within the timeframe your state law requires.

What These Terms Cover and How They Apply

pokerstakes Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By opening an account on pokerstakes, you agree to these Terms & Conditions in full. They apply to every session, every transaction, and every support request you make. Your account is personal — you cannot transfer it, share login credentials, or hold multiple accounts simultaneously. Deposits

1
made through PayPal, Venmo, or a Play+ prepaid card are governed by both our payment terms and the rules of each respective payment provider. Withdrawals follow a verification path: we confirm your identity before releasing funds, which is a standard step designed to protect your account,
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not slow it down. If your state does not permit access to our platform under local law, your account registration will not be completed and any funds held will be returned through the original payment method. Amendments to these terms will be communicated via the email
3
address tied to your account; continued use after that notice constitutes acceptance. If any single provision is found to be unenforceable, the remaining terms stay in effect.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a specific clause is unclear, your account status is in question, or you need to dispute a transaction covered under these terms, our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email, or through the in-app message center on mobile. All formal disputes referencing these Terms & Conditions should be submitted in writing so we have a documented record.

Common Questions About These Terms

These are the questions we hear most often about account rules, payment terms, and your rights under this agreement. If your question isn't covered here, live chat or email will get you a direct answer tied to your specific account.

They apply to anyone who opens or uses a pokerstakes account. Access depends on state law — if your state does not permit it, these terms still govern any interactions that occurred before your account is closed.

Yes. We'll notify you by email when terms change. Continuing to use your account after that notice means you accept the updated terms. If you disagree, contact us before the effective date.

Our terms require that funds come from an account or card registered in your name. PayPal, Venmo, and Play+ each have their own provider terms; both sets apply simultaneously to any transaction you make.

If state law prevents us from servicing your account, any balance on file is returned through the original payment method — PayPal, Venmo, or Play+ — after we complete a standard identity check.

Submit your dispute in writing via email from your registered address. Include your account ID, the transaction reference, and the amount in question. We document every written dispute and respond within our stated review period.

We retain your account records, including transaction history tied to PayPal, Venmo, or Play+, for the period required by applicable state law. You can request a summary of what we hold at any time in writing.

Reference

Terms & Conditions

Access may be available only in states where local law permits.

InfoCoyote Nights InfoRuby Reel Deluxe InfoAbout Us

Read These Terms Before You Use Your Account

How We Handle Your Data and Account Security

Reach Us About Any Terms Question

Common Questions About These Terms

01 Who do these Terms & Conditions apply to?

02 Can pokerstakes change these terms after I've agreed to them?

03 What payment rules apply to PayPal, Venmo, and Play+ transactions?

04 What happens to my account funds if my state is not eligible?

05 How do I formally dispute a charge or account decision?

06 How long does pokerstakes keep my account data?

Terms & Conditions

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